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FREQUENTLY ASKED QUESTIONS
A few simple answers to get you iojo’ faster

To know the status of your order please follow the steps below:

  • Visit the Track Order section on the website
  • Enter your Order ID & Phone Number
  • You will get to know the status of your order (Is it confirmed, out for delivery, packed etc.) Rest easy!
  • If you would like to talk to our customer care representative about your order, you could give us a call on (+91) 8929413585 or drop us a mail to care@iojo.in

To reschedule delivery, please write to care@iojo.in with:

  • Your Order ID
  • The new delivery date


Please note that we will be able to reschedule a delivery only till 2 days prior to your original delivery date. Let’s say you need the outfit on 5th, so you will have to inform us about the new delivery date latest by 3rd. However, we can accommodate pick up rescheduling till the day of the pickup.

We’re so sorry you’re facing hiccups while placing an order, we’d hate to inconvenience you further. So here are some options:

  • Call us on (+91) 8929413585 
  • Email us on care@iojo.in

Our team will resolve your issue swiftly!

Oh no! Cancellations make us sad. However, to make it easy for you we allow cancellations anytime.You can cancel the order by dropping an email to care@iojo.in with the order ID and phone number or by giving a call on (+91) 8929413585.

We’re sorry to hear that! In case your pick up has not arrived at the scheduled date then please drop a mail to care@iojo.in with your order ID & our team will get back to you regarding the status or to reschedule it for you.

We are very flexible as per our customer’s requirements. We do not mind different addresses for measurements, delivery and pick-ups. However, while placing order you will have to select one address. After the order is placed, you can then mail us at care@iojo.in or call us at (+91) 8929413585 with the order ID, phone number and your address change requirements.

However hard we try to delight you – on rare occasions sometimes a dress doesn’t fit as well as you’d like – we get it! Don’t worry, iojo has got you covered. Here is what you should do:

In case of custom fitted Men’s wear and Women’s ethnic wear:
Please email us on care@iojo.in or call us at (+91) 8929413585 within 12 hours of receiving the outfit, if you have any issue with it. Our fit expert will try to re-fit the outfit and deliver it to you. You can also request a full refund by returning the outfit.

In case of non-custom fitted outfits:
If the outfit doesn’t fit, you can return it. Please email us on care@iojo.in or call us at 0124 2882210 within 12 hours of receiving the outfit. You can request a full refund.

Your complaints, suggestions and queries are welcome at (+91) 8929413585 or care@iojo.in

You are most welcome to write about your experience with iojo on our social media pages. You may also send us an email describing your experience and even a picture of you in our dress/ accessory. We will be happy to feature it on our website — with your permission, of course.

We regret the inconvenience. Here’s what you could do. Call us on (+91) 8929413585 Email us on care@iojo.in Our team will get to work at the earliest.

Please email us on care@iojo.in or call us at (+91) 8929413585

Yes. We request you to retain the packaging and return the same along with the product to our delivery person.

Security amount will be refunded back to your bank account within 7 days.

iojo.in : India's Favorite Fashion Rental Platform.

iojo is a state-of-the-art fashion rental and buying platform. Irrespective of the occasions; be it a wedding, Cocktail, Engagement, Haldi, Mehndi, Sangeet, Pre-Wedding Shoot or any other occasional affair, iojo offers you rental designer wear and premium brands at a very reasonable price which is much lower than its retail price. You need not be worrying anymore on researching best discounts on designer brands or waiting all the way to hit sale times. iojo is one stop shop to rent best of the ethnic, Indo western and other festive wears procured from premium designers in the Industry.
iojo offers free delivery, pickup and advance booking for all orders. iojo also offers amazing subscription plans to stay connected with us forever. Our interesting subscription plans give access to its customers to rent out multiple garments over a period of time at a price never seen before. So, next time you want to look like a superstar or a celeb, look no further than iojo. Explore iojo and say no to “Repeat”. Enjoy wearing a new design by a new designer at every new occasion.

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