Refund & Cancellation
This policy governs the cancellation and return of any Order placed by the Website User (defined hereinafter) on www.iojo.in (defined hereinafter).
1. The domain name https://www.iojo.in (hereinafter referred to as the “website”) is owned by IOJO Fashion Private Limited, a Company incorporated under the Companies Act, 2013 having its registered office at Singhania Chowk 14/4 Milestone Old Sher Shah, Suri Marg, Mathura Road, Village Atmadpur, Near Slf Mall, Faridabad – 121003, Haryana, India.
2. For the purpose of this Return and Cancellation Policy, wherever the context so requires “Website Owner” and “Website” shall mean IOJO Fashion Private Limited and www.iojo.in, respectively. Also, wherever the context so requires, “Website User” or “User” or “he/ she” or “his/ her” shall mean any natural or legal person who is competent to enter into a legally binding Contract under the “Indian Contract Act, 1872” (hereinafter referred to as the “Contract Act”). Any person who is not competent under the Contract Act to enter into a legally binding Contract including minors, un-discharged insolvents, persons of unsound mind etc. are not eligible to use this Website. This Website is intended for individuals who are 18 years of age or above. By accessing or using this Website or the services rendered by this Website in any manner, the Website User warrants that he/ she is 18 years of age or above.
5. The Website User shall send the cancellation and/ or return request by emailing the Website Owner at email@example.com
6. The Website Owner’s decision shall be final to decide whether the cancellation and / or return request of the Website User is accepted or not.
7. In case of cancellation and/ or return of any Order being placed by the Website User, the refund(s) to be made by the Website Owner to the Website User of the Security Deposit and/ or Rental Fee and/or Delivery Charge and/ or any other charge(s) would be refunded within 15- 45 days from the date of cancellation and/ or the return, depending upon the Bank Policies of the Website Owner and the Website User, respectively.
8. All the refunds to be made are done through the Third Party Payment Gateways engaged by the Website Owner. However, the Website Owner shall not be liable in any manner, if there is any delay/ failure in the processing of the refund to be made to the Website User, instead it is the liability and responsibility of the Third Party Payment Gateways. It is hereby stated that the Website Owner will take reasonable steps to get the refunds processed in a timely manner, but, it cannot guarantee the same.
9. In case of any Major Damage (any kind of loss which diminishes the commercial value of the product, including but not limited to, theft, alteration, non-reversible treatment to the fabric, replacing original product with fake product, fabric burn, ripping off of the fabric) being caused to the product(s) while it is in the custody of the Website User, an additional charge of up to 100% of the Retail value of such product(s), as determined by the Website Owner, shall be payable by the Website User.
10. The Website User explicitly agrees to the levy of such additional charge on account of Major Loss (defined above) being caused to the product(s) while in the custody of the Website User, as determined by the Website Owner.
11. The Website User is advised to check the product(s) thoroughly at the time of delivery and in case of any problem, including but not limited to, size, colour, style and/ or damage, the Website User shall intimate the Delivery Personnel about the same and shall return the product(s) with the Delivery Personnel. Once, the Delivery Personnel leaves the premises of the Website User and till the product(s) reaches the warehouse of the Website Owner, any kind of damage found on the product(s) shall be the sole liability of the Website User.
12. The Pick-up time shall be mutually decided between the Delivery Personnel and Website User over phone-call on the day of pick-up. The Delivery Personnel shall call the Website User for knowing the Pick-up time.