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Refund & Cancellation

This policy governs the cancellation and return of any Order placed by the Website User (defined hereinafter) on www.iojo.in (defined hereinafter).

1. The domain name https://www.iojo.in (hereinafter referred to as the “website”) is owned by IOJO Fashion Private Limited, a Company incorporated under the Companies Act, 2013 having its registered office at Singhania Chowk 14/4 Milestone Old Sher Shah, Suri Marg, Mathura Road, Village Atmadpur, Near Slf Mall, Faridabad – 121003, Haryana, India.

2. For the purpose of this Return and Cancellation Policy, wherever the context so requires “Website Owner” and “Website” shall mean IOJO Fashion Private Limited and www.iojo.in, respectively. Also, wherever the context so requires, “Website User” or “User” or “he/ she” or “his/ her” shall mean any natural or legal person who is competent to enter into a legally binding Contract under the “Indian Contract Act, 1872” (hereinafter referred to as the “Contract Act”). Any person who is not competent under the Contract Act to enter into a legally binding Contract including minors, un-discharged insolvents, persons of unsound mind etc. are not eligible to use this Website. This Website is intended for individuals who are 18 years of age or above. By accessing or using this Website or the services rendered by this Website in any manner, the Website User warrants that he/ she is 18 years of age or above.

3. By accessing, browsing, using and/or availing the services, products and tools provided by this Website, the Website User agrees to abide and be bound by the provisions of this “Return and Cancellation Policy” as applicable to this Website. The Website User’s access to and use of this Site and/or the Services is conditional upon the Website User’s acceptance and continuous compliance with the provisions of this “Return and Cancellation Policy” and the Terms of Use and other policies available on this Site at all times. The Website Owner reserves the right to refuse access to this Website and/or terminate account(s) and/or remove and/or edit content at any time without Notice to the Website User. It is the Website User’s responsibility to review this “Return and Cancellation Policy” periodically for updates/ changes. The Website User’s continued use of this Website following the posting of changes will mean that he/she accepts and agrees to the revisions. If the Website User does not agree to be bound by any of the provisions of this Return and Cancellation Policy then he/ she shall not use and/ or access this Website.

4. The Website Owner owes no liability to the Website User for citing any reason for cancelling any Order made by the Website User. 5. By mere use of this Website, the Website User expressly consents to the terms of this “Return and Cancellation Policy”. This “Return and Cancellation Policy” is incorporated into and subject to the Terms of Use of this Website. This “Return and Cancellation Policy” shall be read in accordance with and subject to the provisions of the Terms of Use of this Website.

5. The Website User shall send the cancellation and/ or return request by emailing the Website Owner at care@iojo.in

6. The Website Owner’s decision shall be final to decide whether the cancellation and / or return request of the Website User is accepted or not.

7. In case of cancellation and/ or return of any Order being placed by the Website User, the refund(s) to be made by the Website Owner to the Website User of the Security Deposit and/ or Rental Fee and/or Delivery Charge and/ or any other charge(s) would be refunded within 15- 45 days from the date of cancellation and/ or the return, depending upon the Bank Policies of the Website Owner and the Website User, respectively.

8. All the refunds to be made are done through the Third Party Payment Gateways engaged by the Website Owner. However, the Website Owner shall not be liable in any manner, if there is any delay/ failure in the processing of the refund to be made to the Website User, instead it is the liability and responsibility of the Third Party Payment Gateways. It is hereby stated that the Website Owner will take reasonable steps to get the refunds processed in a timely manner, but, it cannot guarantee the same.

9. In case of any Major Damage (any kind of loss which diminishes the commercial value of the product, including but not limited to, theft, alteration, non-reversible treatment to the fabric, replacing original product with fake product, fabric burn, ripping off of the fabric) being caused to the product(s) while it is in the custody of the Website User, an additional charge of up to 100% of the Retail value of such product(s), as determined by the Website Owner, shall be payable by the Website User.

10. The Website User explicitly agrees to the levy of such additional charge on account of Major Loss (defined above) being caused to the product(s) while in the custody of the Website User, as determined by the Website Owner.

11. The Website User is advised to check the product(s) thoroughly at the time of delivery and in case of any problem, including but not limited to, size, colour, style and/ or damage, the Website User shall intimate the Delivery Personnel about the same and shall return the product(s) with the Delivery Personnel. Once, the Delivery Personnel leaves the premises of the Website User and till the product(s) reaches the warehouse of the Website Owner, any kind of damage found on the product(s) shall be the sole liability of the Website User.

12. The Pick-up time shall be mutually decided between the Delivery Personnel and Website User over phone-call on the day of pick-up. The Delivery Personnel shall call the Website User for knowing the Pick-up time.

13. It is hereby clarified that the Website Owner will take best efforts to ensure that the product(s) ordered by the Website User under any of the categories mentioned on this Website are delivered within the timelines specified in the Terms of Use of this Website, however, in case of delay of more than 1 (one) day from the specified delivery date and/ or time, the Website Owner shall refund the entire amount charged for the product(s) ordered by the Website User from this Website.

iojo.in : India's Favorite Fashion Rental Platform.

iojo is a state-of-the-art fashion rental and buying platform. Irrespective of the occasions; be it a wedding, Cocktail, Engagement, Haldi, Mehndi, Sangeet, Pre-Wedding Shoot or any other occasional affair, iojo offers you rental designer wear and premium brands at a very reasonable price which is much lower than its retail price. You need not be worrying anymore on researching best discounts on designer brands or waiting all the way to hit sale times. iojo is one stop shop to rent best of the ethnic, Indo western and other festive wears procured from premium designers in the Industry.
iojo offers free delivery, pickup and advance booking for all orders. iojo also offers amazing subscription plans to stay connected with us forever. Our interesting subscription plans give access to its customers to rent out multiple garments over a period of time at a price never seen before. So, next time you want to look like a superstar or a celeb, look no further than iojo. Explore iojo and say no to “Repeat”. Enjoy wearing a new design by a new designer at every new occasion.

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